Get Help - Pre-Dating Speed Dating Customer Service

Before the Purchase
Before the Event
After the Event

What is the Cancellation Policy?

We only offer event credits or refunds up to 24 hours before the event start time. We're sorry, but we work hard to provide an even number of men and women and last minute cancellations can greatly affect the gender balance of the event. If you do need to cancel, consider giving your ticket to a single friend of the same age and gender, and please notify us so we can change the guest list. Please don't "no show" it's very unfair to the other Attendees. But let us know as soon as possible if you wish to cancel.

Can I pay at the door?

We're sorry, but we carefully control the number of male and female tickets sold, so you must pre-pay for the event, so we know how many people are going. Beware of companies that take people at the door, they are just hoping enough people, and the right number of men/women show up to hold the event.

I'm having a problem with the checkout.

Please contact us, we may be able to direct you to another way to pay.

Are Meetup RSVPs, or "Get on the List" signups Tickets?

No you can not attend with a Facebook or Meetup RSVP, or any type of free signup such as the free "Get on the List" signup on Eventbrite. A paid registration is required to attend. If you're not sure if you are registered for the event please contact us.

How are refunds processed?

If you wish to cancel your event registration, we offer event credits or refunds up to 24 hours before the event start time. Refunds will be processed within 3 business days, but funds may take an additional 3 days to return to your account in accordance with your bank's policies. Refunds are issued to the original payment method. If a customer no longer has access to that payment method, they must contact the bank or agency to claim the funds after the refund is complete.

I have an event credit or won a Free Event Certificate.

Please email or text us the City/Date/Time of event you wish to attend, and if you won a Free Event Certificate include the cert number. Note Credits and Free Certificates expire in 1 year. An exception may be requested to the expiration date, if we have not hosted at least 3 events in the area during that time.

I purchased a Voucher.

Please text or email us the city/date/time of the event you want to attend along with your Name, Age, Email, Phone, and the Voucher Code. We'll check that a spot is still available and if so will register you and send a confirmation.

I am not in the recommended age group, can I attend?

We want Attendees to be comfortable with the age group they're "dating." A few years over or under is fine, but please choose a Pre-Dating event that generally fits your age range.

If I sign up will my information be sold or shared with other companies?

No. Pre-Dating prioritizes the protection of personal information to maintain customer trust. We carefully analyze what information we need for our service and try to limit the information we collect to only what we really need. We do not sell your personal information, and only share it as necessary with service providers such as payment processors.

The event says there is a Bring a Friend Free promotion.

Select events (not all) will list Bring a Male or Female Friend Free promotions, while tickets last. Make sure your friend wants to go and understands this is a valuable ticket, and that we carefully plan out the number of men and women, so it's very important they attend if they register for the ticket. Please text or email us with the event City/Date/Time and your friend's Name, Age, Email, Phone, and we will send them the confirmation if there is a ticket remaining.

Pre-Dating Speed Dating Customer Service

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